Hello! I'm Zack
I'm a Senior Customer Success Manager with a passion for delivering exceptional user experiences and fostering strong client relationships. In my customer success roles, I’ve excelled at understanding client needs, driving adoption, and ensuring satisfaction by aligning solutions with their goals. I take a user-centered and results-driven approach to every project, whether designing responsive websites, mobile apps, or brand identities, or managing onboarding and ongoing support for clients. By combining creativity, technical expertise, and a commitment to building lasting relationships, I consistently deliver value and improve outcomes for users and organizations alike.
Zack Griset
Senior Customer Success Manager
Phone:
510 - 457 - 6419
Email:
Address:
3423 Decatur
Denver, CA 80211
Date of Birth:
June 20th, 1990
EXPERIENCE
Nov 2023 - Current
Clickstorm Marketing LLC
CEO
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Achieved 60% YoY revenue growth by implementing data-driven marketing strategies.
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Oversaw the expansion of our team and streamlined operations, resulting in a 40% increase in productivity while reducing client project turnaround time by 30%, enhancing client satisfaction and retention rates.
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Successfully launched innovative marketing campaigns across digital channels, boosting brand visibility and engagement by 75%, which established Clickstorm as a top choice for digital marketing solutions in a competitive industry.
Feb 2022 - Oct 2023
Customer Success Manager
Crowdbotics
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Acted as the primary liaison for 120+ SMB and mid-market clients, achieving a 95% retention rate and a 20% SMB churn reduction.
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Designed and implemented a standardized playbook, improving issue resolution rates by 10% and boosting client satisfaction scores.
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Served as the go-to expert for HubSpot, Qualtrics, and Gainsight, optimizing team reporting workflows.
May 2019 - Feb 2022
App Onboard Inc. (8 Cell Acquisition)
Senior Customer Success Manager
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Conducted high-impact Buildbox demos and workshops for top global executives from renowned brands, including LEGO, Disney, and Voodoo Games, showcasing the platform’s potential for innovation and driving strategic adoption across various industries.
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Facilitated seamless user onboarding by leading training sessions for new users, helping thousands of non-coders to create and launch mobile games with Buildbox’s no-code platform.
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Boosted customer engagement by hosting weekly live tutorials and Q&A sessions, attracting hundreds of active participants per session, enhancing community learning, and improving user retention.
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Collaborated with the marketing team to optimize video content for SEO, leading to higher search rankings and increased organic traffic.
May 2017 - Apr 2019
Customer Success Manager
8 Cell Inc.
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Increased YouTube subscribers by 300%, driving customer engagement and retention through 200+ targeted video tutorials.
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Expanded the Buildbox community, achieving a 15% increase in user retention within the first year.
Mar 2016 - May 2017
3D Group
Client Services Manager
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Spearheaded initiatives that increased customer retention by providing personalized service and tailored 360 Feedback solutions to meet specific client needs.
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Enhanced customer lifetime value by fostering long-term partnerships through data-driven leadership development programs and consistent follow-up support.
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Reduced client churn by identifying and addressing potential issues early, ensuring continuous client engagement and satisfaction with 3D Group’s assessment tools.
EDUCATION
2008 - 2014
Bachelor of Science: Mathematics
University of California, Santa Barbara
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2004-2008
High School Diploma
Gustine High School
I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.
SKILLS
Microsoft ExCel - Advanced
Microsoft Word - Advanced
Power Point - Proficient
Final Cut Pro - Advanced
Hubspot - Proficient
Illustrators - Advanced